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"We got married at the ME and it was a great experience for us. They upgraded us no charge to ocean view and all of our wedding guests, 29 in total, had a phenomenal time. The entertainment was great, we really tore up karaokee night! The pools were awesome and all the other guests at the resort were outgoing and fun to be around. Food was top notch. We have been to Cancun 5 times now and the ME is far and away our favourite resort."
Reviewer: Anonymous [via Escapes.ca]
Date: Dec. 23, 2008

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Reviewer: Anonymous [via Escapes.ca]
Date: Apr. 23, 2007

Rating:
"Me Cancun does sound like a great facility and we were supposed to be at there from Dec 30 to Jan 6/07 (we have stayed at Melia properties in the past) and then at the Gran Bahia Principe Coba for another week. However, the service and overall organization at the ME was so bad we had to approach the Transat Holidays representative (Jenny) on Jan 1/07 to find us options out of the hotel. I didn't go on a holiday for the opportunity to pay for a bad experience and thankfully Jenny arranged for the remainder of our holiday at the Gran Bahia and we left on Jan 2. We just couldn't get out of that facility quick enough! Here are just some of the problems we encountered in our brief stay at the ME. It took from 8pm to 1:30am the next morning for the ME to get us into a room with air conditioning that worked. We were informed by the Transat rep. that there is some confusion as to the services that were to be provided to Transat All Inclusive customers. We were told that the ME has changed and they are no longer providing AI programs; however they were suppose to honor our package. She also stated that “IT’S CHANGING BY THE DAY” and she should know more tomorrow as to exactly what is actually included in our AI program. This was not very reassuring! There is no pool side service (I mean none). The ME service philosophy "It’s all about you” I thought it was kind of catchy! Unfortunately what should be a positive customer service statement is actually customer instruction (self serve). The outdoor grill restaurant follows the ME service philosophy, it’s also self serve. Don’t expect to get your order anytime soon, you might even have to reorder as we did. We were not alone! This experience was so bad we actually started making fun of it. Customers were obviously angry and one table was close to getting physically violent. It was so bad I thought a Just for Laughs camera crew was going to pop out from around the corner but this was actually for real! We understood that the property had just reopened several weeks earlier following a major renovation and I can appreciate that some finer service details may not be in place. That stated, even the basic service details of a 2 star property or family restaurant were non-existent. We would not recommend this property to anyone, including Transat Holidays. I truely hope that Melia management gets their act together because “NO ONE LIKES TO PAY FOR A BAD EXPERIENCE and thankfully ours was only short lived”!"
Reviewer: Anonymous [via Escapes.ca]
Date: Jan. 18, 2007

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Reviewer: Anonymous [via Escapes.ca]
Date: Oct. 10, 2006

Rating:
Reviewer: Anonymous [via Escapes.ca]
Date: Feb. 02, 2006

Rating:
Reviewer: Anonymous [via Escapes.ca]
Date: Jan. 19, 2004

Rating:
Reviewer: Anonymous [via Escapes.ca]
Date: Dec. 28, 2003