Rating:
"Our family had a wonderful time at the resort. The staff were very friendly and made us feel at home. We had many great memories and lots of fabulous picture to put in our photo album. We especially enjoyed the activities which were offered to the guests at the resort not to mention the great pool as well as the spectacular beaches. I truly recommend the catamaran excursion for anyone who enjoys snorkeling and viewing many species of fish as well as the coral reefs that come alive on the ocean floor. My teenage boys enjoyed the night life including the night club where they enjoyed meeting people and dancing. The resort was well maintained on a daily basis . The maids worked very hard to keep our rooms clean and we truly enjoyed the animals created with towels for us to marvel over. We would not hesitate to come back in the near future for another stay. I recommend it to anyone who is looking to get away for a fun filled relaxing time!!!!!
"
Reviewer: reviewer3188
Date: Aug. 05, 2010

Rating:
"This was our first trip anywhere south so we have nothing to compare it to. It is definitely not a 5 star, more like a 4 at best. People we met there all agreeded. The food was OK, definately not up to our standards, but I was told that for Cuba it was good. Food is bland and don't eat the beef. At the International al la carte, it was like an old shoe. At the buffet, as long as it was soaking in wine it was passible. The best food was the pizza. Staff were all very nice but for a reason. Seems everyone was trying to sell you something, "Hey Mister, or Hey Friend". From palm hats, carved coconuts to cigars on the beach, everyone wanted your peso."
Reviewer: Anonymous [via Escapes.ca]
Date: Jan. 25, 2009

Rating:
"We've been in this lovely hotel for our 1st Wedding Anniversary and first time to stay at the Melia hotel. This hotel was neat and tidy with beautiful wall paintings at the lobby. Our room was in average size for a couple, it's been cleaned (mopped) and changed the bedsheets everyday with daily new bathtowels in different style (I mean the way it's folded) sort of a good art! Though we can tell it's a country style bedroom but we're happy for it and comfortable. Although we had a problem of the washroom during the second day of our stay, it was fixed immediately in less than half an hour. We thought that was very quick and efficient service. The food was excellant at the buffet restaurant especially with the fish, shrimps and meat that were cooked just right infront of us. We loved it and honestly, I thought I would loose weight instead I gain a little bit of just 2 pounds because I keep myself under the water swimming with some cute and lovely fish. The management and staff were gorgeous and had excellent customer service. Our Wedding Anniversary was a terrific and real unforgetable one in our life time. During dinnner at the buffet restaurant we were served with usual friendly staff with the management around. We were surprised by an orchestra and cuban singers who played and sung a wonderful song infront of our dining table. Then, there was a delicious cake and a tossed of champagne. We did cheers for our happy and together forever marriage life! But that wasn't it! After we had dined we went to the nightly entertainment...There was a blow of another surprise when we were called to come forward on the stage before the show had started. We were given each a glass of champagne and that was another tossed for a happy anniversary. Then, we were asked to remain on the stage and we had a memorable dance with a latin music...It was great and that was all my beloved husband planned to surprise me and he did wonderfully with the best customer service of the management and staff at Melia Cayo Guillermo Resort. "
Reviewer: Anonymous [via Escapes.ca]
Date: Oct. 17, 2008

Rating:
"The hotel was very well located on a beautiful beach. The pool was great, especially for those with small children as there were lots of shallow areas to play in. The hotel staff were helpful and friendly. The food was good by Cuban standards. The rooms were spacious and nicely decorated."
Reviewer: Anonymous [via Escapes.ca]
Date: Mar. 25, 2008

Rating:
"In February '04, I organised a trip for my wife's surprise birthday and invited 14 guests to come along from Montreal, Vancouver and Toronto. They overbooked the hotel and management were nowhere to be found. Some guests (no one in our group) slept in the lobby for days, some families of six were crammed into one room, there were outraged Canadians shouting at the staff at the front desk all day long. At the bars, in order to get served a drink, you had to line up very often 20 deep or more for one bartender while many other staff members walked aroud looking busy. At dinner, they made us line up again outside and took their sweet time serving us. I was used to getting very good service in Cuba particularly when Delta (a Canadian company) ran some of their hotels but they were turned away and it seems the contracts were awarded to "MELIA" a Spanish company, nowhere near the quality Delta Hotels offered us. Mexico had been our winter vacation destination of choice for 20 years or more, then we discovered Cuba. The people were friendly, well educated and we always felt safe in Cuba (very little crime compared to Mexico) but now we find ourselves looking for other destinations and we blame the "MELIA GROUP" for their poor management style we have experienced in several of their hotels so far. I wish you all luck if you decide to go there, I know we won't be returning."
Reviewer: Anonymous [via Escapes.ca]
Date: Apr. 05, 2006