Rating:
"I was not impressed with this hotel at all. The food is terrible.The hotel needs a lot of repairs The house keepers and and waiters and waitress are great. The front desk staff are not friendly do not hardly understand English, and seem to have different rules for everyone that stays there. My friend fell 2x as it had been raining and the floors were very slippery. I have been to Mexico many times and never felt that I want to leave way before my holiday was over. I would never go back there and would not recommend to any let alone my friends"
Reviewer: reviewer2447
Date: Apr. 30, 2012

Rating:
"Awesome Hotel, fabulous accommodations and plan on returning. Hotel is the best handicap accessible hotel I have seen. Food was great and very kid friendly. Beach was amazing, especially with kids, never had to worry about tides or waves. Snorkeling at the beach was awesome !!!"
Reviewer: reviewer3618
Date: Nov. 15, 2011

Rating:
"I stayed at the Occidental Grand Xcaret from May 28 to June 4, 2011 and had a great time. The hotel is so clean and the grounds are very lush with beautiful flowers. There are wild animals running around the grounds and they are so cool to see. The pools are all lovely and clean. The restaurants all served good food, I never went hungry! I enjoyed the drinks, especially the Dirty Monkeys. Vodka, Kahlua, banana and milk. Totally yummy. All the staff were very friendly, always smiling and saying Hola when they passed you in the grounds. All in all there is nothing negative I can say about my trip. Would I reccomend it? Yes of course I would!"
Reviewer: reviewer436
Date: Jun. 14, 2011

Rating:
"It was my first time in Riviera maya, and it was amazing, the resort is huge!! there's so many pools and place to eat during the day and many bars also. I was there with my boyfriend and it was perfect for us. It's mostly families or couples ( So young people that want to party and meet other young people FORGET IT lol) The food was really good, the staff reallllly nice!! even if you don't give tips everytime ( but its better to give, because they work so hard and they never stopped) The room was very clean and the A/C always working well! On the resort you see beautifuls animals : perrots, lezards and birds and another furry animal that i couldn't tell what it was! and what is really nice is that we were 5 minutes walking from the nice parc Xcaret (that have many activities, beach, exotics animals etc) and from the hotel it,s around 10 minutes from Playa del carmen ( a must see)"
Reviewer: reviewer5055
Date: May. 10, 2011

Rating:
"was there from march 19th to 27th......had requested to stay away from main building.......upon checkin was told that my reservation was in the main building.....did not get much sleep the first night as there is a lot of noise f2om people moving around all night long.....requested a king bed as weve been married 35 years.....room had double beds......coffee maker.....no coffee......2 beers
2 bottles of water 3 sodas......no bottle of tequila no fruit basket no robes no slippers no beach towels or cards.......next day asked to be moved away from main building.....was told that i could have another room away from main building the following day but i had to checkout by 11am and could get my room by 3pm.....ok cool.....that night around 11pm knock on the door.....our robes arrive......half hour later...slippers.......still no tequila or fruit basket.....another sleepless night......9 am we packed.....robes slippers beach towels along with our luggage...took a cab to playa de carmen.....shopping and a swim on the nice beach.......back to the hotel by 5pm.......tried getting some fruit from buffet resturante...was told i could not take out....and had to wait till 6pm to eat.....ok.....another hour wont kill us on to our new room..by the pool......nice room.....luggage ok....1 beach towel...nothing else.....on to the pools....not 1 chair available......on to the so called beach.....way too small for the amount of guests....you couldnt get a spot on any level if your life depended on it.....on wednesday was onto excaret park.....where is the person that takes you on the riverboat?we walked like everyone else......park is well worth especially the evening show.....thursday morning beach....still no chairs except no one there except beach towels.....so on to the salt water pool........where i received a major sunburn......my tequila and my fruit plate (not basked) arrived along with 1 beer in the bar fridge that was no longer working....good thing there was an ice bucket.........next day went to the pool and put our towels in one of the gazebos......away from the sun because of my sunburn......went for breakfast an hour later....no gazebo...no beach towels,,,,,,politlely pointed out to the couple occupying it that we had put our towel there to reserve because of my sunburn.....they denied it.......on to the towel area to explain why i had no towels($50....if you dont return them) she was happy to replace them........guess the only place away from the sun was our room....thats where we ended up.........if we had a flight out that day we would have taken it even if we had to pay.........ps...carefull the have people hounding you with promisses of getting discounts by booking directly with them...........they are selling you timeshares

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Reviewer: abenjamin
Date: Apr. 18, 2011

Rating:
"We were moved to this hotel from the Allegro Playacar due to overbooking. It was nice but it took us three days to figure our way around because it is so big! The food was OK but there were lots of complaints because it is listed as a five star....not five star food by any means. The beach is small and manmade and you cannot walk on either side past the hotel as it is all rocks and very dangerous. The rooms were great and kept well. We will go back to the Mayan Riviera but probably to a place that is smaller and one that we can enjoy our long walks. XPLOR was awesome, Xcaret was OK."
Reviewer: patricia
Date: Feb. 22, 2011

Rating:
"This is the second time going to the Mayan and I'd say this hotel was much better then the last one. the food was amazing and the staff was excellent. The beach was small but not over crowded. The pools were very nice and there were a few so they were never over crowded or didn't have seats available. It was a fantastic location and had lots of things to do for all ages. My only non smiley face was the beds and pillows were rock hard."
Reviewer: cindy fay
Date: Feb. 02, 2011

Rating:
"The resort is well laid out and easy to get around.Rooms are clean and accommodating.Hotel staff is efficient and go the extra step to ensure your stay is pleasurable.Bring COPY of Passport to cash travellers checks at front desk.
Ask for CARLOS from Barracuda dive shop at towel hut near small pool-he will provide invaluable information on tours and prices.Take ATV and underwater cave tour-AMAZING!!!

LOCK YOUR SUIT CASE UP BEFORE LEAVING VANCOUVER-HAD EXPENSIVE CAMCORDER STOLEN OUT OF BAG-MOST LIKELY HAPPENED AT CANCUN AIRPORT!!!!!"
Reviewer: reviewer9344
Date: Aug. 24, 2010